Shipping Policy
- Shipping for All Regions of Canada: We strive to fulfill and dispatch your order within 3 to 5 working days. Delivery times may vary based on your location and external factors such as holidays or pandemics.
- Free Shipping Eligibility: Canadian orders over $300 qualify for free shipping. Take advantage of this offer and save on shipping costs.
- Same-Day Delivery in Toronto: If you're located in Toronto, we offer same-day delivery in most areas. Get your vaping essentials quickly and conveniently.
- Pre-ordered or Back-ordered Items: If your order includes pre-ordered or back-ordered items, we will ship the available items immediately. Rest assured, the remaining items will be shipped as soon as they become available.
- Tracking Your Order: Once your order is dispatched, you will receive a confirmation email with a tracking ID and a link to track your package. Please allow 1 to 3 working days for the tracking information to be updated.
- Accuracy of Shipping Address: It's important to provide the correct shipping address during checkout. Please double-check the information to ensure successful delivery. Contact us immediately if you need to make any changes.
- Returns and Refunds: Please refer to our Refund Policy for detailed instructions on how to initiate a return.
- Lost or Stolen Packages: YooneCanada is not responsible for lost or stolen packages. If your tracking indicates delivery but you haven't received your package, contact the shipping carrier directly for assistance.
We are committed to providing excellent customer service and ensuring your satisfaction. If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team at sallysun@yoonevape.com or service@yoonevape.com. Happy vaping!